What we delete
Your customer details (name, phone number, email address, address and birthday), your WhatsApp chat history with us, your marketing consent (you will get no more greetings or offers), the names and numbers on your bookings and deliveries, and your quote requests.
What we must keep
Sales, payment, invoice and refund records must be kept for six years under Nigerian tax law. We keep them but remove your name and contact details, so they no longer identify you. We also keep a record of this request and of any STOP you sent, to show we respected your choice. Any loyalty points balance is lost, because it can no longer be linked to you.
Messages already in your own WhatsApp are on your phone and with Meta, and payment companies keep their own payment records under their own rules; ask them directly for those.