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Delivery and pick-up policy

Last updated 15/11/2026

Where we deliver

Tell us your area when you order and we will tell you if we deliver there and what it costs.

Fees

Our system works out the delivery fee from your area. The amount you see when you place the order is the amount you pay.

Delivery times

Delivery times are estimates. Traffic, rain, power cuts and busy periods can make us late; if there is a long delay, we will contact you.

Your address

Please give a full address and a landmark, and keep your phone on so the rider can reach you.

Delivery PIN

Each delivery has a 4-digit PIN shown on your tracking page. Give it to the rider only when you have your order. The rider cannot finish the delivery without it.

Paying for delivery

You can pay cash to the rider when the order arrives.

Tracking

After you order, you get a tracking link that shows where your order is. It works for 3 days.

Pick-up

You can choose a pick-up time from the slots shown when you order. Please come at your time; we keep your order ready for you. You can pay when you collect, or online where offered.

Problems with a delivery

If your order arrives damaged or something is missing, see our refunds page: https://bolzgrillz.com/refunds

Changes to this page

We may update this page when our services or the law change. The date at the top shows when it last changed. The version on this website is the one that applies.

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