In short
If we cancel or cannot supply what you paid for, you get your money back. If something is wrong with your order, tell us within 24 hours and we will put it right. Refunds go back the way you paid.
Cancelling an order
To cancel an order, message or call us as soon as possible. We can cancel it before we start preparing it. Once your food is being cooked or is on its way, we cannot cancel it.
Something wrong with your order
If an item is missing, wrong or not good, tell us within 24 hours of receiving it, with your order details and a photo if you can. We will replace the item or refund it.
Cash and pay-on-pick-up orders
If you pay when you receive or collect the order, you pay nothing in advance. If a refund is due, we pay it in cash or by bank transfer.
Delivery fees
If we cancel a delivery, the delivery fee is refunded with the order. If a delivery fails because the address was wrong or you could not be reached, we may keep the delivery fee.
Table booking deposits
We do not ask for a deposit to book a table. Please cancel if you cannot come, so we can give the table to someone else.
Coupons and points
Coupons and loyalty points have no cash value and are not refunded as money. If an order is cancelled, the coupon and points used on it are given back.
How refunds are paid
We refund the way you paid: online payments back through the payment company, cash and transfers in cash or by bank transfer to an account in your name.
Changes to this page
We may update this page when our services or the law change. The date at the top shows when it last changed. The version on this website is the one that applies.
Contact us
- Phone: 09017047156
- WhatsApp: +2349017047156
- Email: [email protected]
- Address: Shop 34, Palms Mall (Shoprite), Ilorin, Kwara
- Website: https://bolzgrillz.com